FAQs

Who does the Hub support and what do we offer?

The Hub can support all health, care, and emergency service staff experiencing difficulties or distress, whether this is in relation to work or their personal life, or both. Although the Hub was set up in response to Covid-19, we now offer support to staff regardless of whether Covid-19 has impacted them or not. Some of the problems that people access the Hub in relation to include:

• Work-related stress
• Burnout
• Low mood
• Anxiety
• Relationship and family difficulties
• Bereavement
• Stressful or traumatic events
• Long Covid and health problems

The Hub also supports people who may not have a specific difficulty, but who need a confidential space to talk. The Hub also supports students and volunteers working within health, care, and emergency services.

In what ways can the Hub provide Support?

The ways the Hub can support include:

• An initial psychological assessment and understanding of current difficulties.
• Video or telephone support.
• Appointments tend to be offered weekly or bi-weekly.
• We tend to offer between 6 to 8 sessions, however this is dependent on need and suitability. This is agreed with the person early in their appointments.
• We can provide Individual or group sessions.
• We support people to access our partner services or their local services where this is more helpful for those accessing the Hub.
• We can link in with others who support you (with your consent).
• The Hub can provide information and resources, such as our HNY Our People app.
• We also sometimes put on webinars centred on specific topics frequently affecting staff.

What types of individual and group support does the Hub offer?

The range of individual support includes both formal and informal support such as:

• An informal confidential space to talk about problems affecting you.
• Support developing coping strategies and skills.
• Formal Governed Psychological Therapy, depending on the needs of the person.

Your clinician will discuss with you the options for how you work together and what that will look like. We can also offer group support focused on topics such as:

• Long Covid
• Compassion-focussed
• Traumatic Stress Resourcing
• Reconnecting to your role

Who provides the Hub Support?

Our Clinical Team consist of:

• Psychological Therapists
• Clinical and Counselling Psychologists
• Nurse Consultant
• Assistant Psychologists
• We also have Trainee Psychologists on placement with us

A fundamental part of our team are our admin staff who are happy to support with any questions you might have.

How long will I be waiting for support?

We aim to provide an initial assessment appointment within 10 working days of a referral, however, you are able to choose to have your assessment at a later date. After the assessment, Hub staff will chat with you about the most appropriate pathways for your support. We aim to connect you with the relevant services as quickly as we can. Waiting times can depend on which pathway may be most appropriate for you. If there is an unexpectedly long wait for support within the Hub we will communicate this with you and keep you updated where necessary.

What happens at the end of my support?

At the end of your agreed number of sessions with the Hub, our staff will discuss with you any further support you may need and will help you to access this. Following your support with the Hub, or one of our partner services, there may be a time where you feel you would benefit from extra support or a review to identify what you might need going forward. You are welcome to re-refer to us if needed.

What if I have any concerns or questions about my care?

If you have any concerns or questions about your care, we would encourage you to discuss this with your clinician in the first instance so they can make any changes you need. If it is tricky to discuss any issues with your clinician, you can request to speak to the Clinical Lead of the service or an Operational Manager by contacting us via phone or email.